Privacy Policy

Last Updated: January 24, 2026

HL Best Forklift Sdn. Bhd. ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hlbest-forklift.com.my or engage with our products and services.

1. Collection of Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for our forklifts or services.
• Contact us via phone, email, or our website contact forms.
• Engage with us for sales, repair, or maintenance services.

The types of personal data we may collect include, but are not limited to:

• Identity Data: Name, Company Name.
• Contact Data: Email address, Phone number, Mailing/Delivery address.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: IP address, browser type, and operating system (collected automatically via cookies/analytics).

2. Purpose of Collection

We collect and process your personal data for the following purposes:

• To process and deliver your orders for forklifts (electric, diesel, petrol) and spare parts.
• To provide repair, maintenance, and troubleshooting services.
• To respond to your inquiries and provide price quotations.
• To process payments and invoicing.
• To improve our website, products, and customer service standards.
• To comply with legal obligations and regulatory requirements.

3. Disclosure of Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted third parties to assist us in operating our business, such as:

• Logistics Partners: To arrange the delivery of machinery or parts.
• Financial Institutions: To facilitate payment processing.
• Professional Advisors: Accountants, auditors, and lawyers for legal and business purposes.
• Legal Authorities: If required by law or to protect our rights and safety.

4. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

6. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any personal data that is inaccurate, incomplete, misleading, or outdated.
• Withdraw your consent for us to process your data (subject to legal or contractual restrictions).

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at: